Frequently Asked Questions

Login Verification

What is a login verification code?

I cannot get past the Phone Verification to access my account. What should I do?

Why must I enter OTP/Login Verification code on login after clearing cache/cookies?

Phone Verification FAQs

Can someone use my login verification code?

Why do I get the error message “Failed to verify code. Please try again later”?

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Casino

What’s the difference between Gold Coins and Sweeps Coins?

How do I add Chumba casino to my iOS home screen so I can play in full screen?

Is Chumba Casino secure?

Can I play for free?

What is Game Volatility?

What is RTP (Return to Player)?

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Account

My location is mistakenly identified as Washington (WA) - What can I do?

How can I update my home address?

I have not received an email to reset my password. What should I do?

How can I update my email address?

How can I update my bank account details?

How can I get an account executive?

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Bonuses and Promotions

My $10 Gold Coin offer didn’t come with free Sweeps Coins!

How do I subscribe or unsubscribe to your mailing list?

My friend got a promotion, but I didn’t

I cannot claim a promotion

Do you offer a welcome bonus upon registration?

How can I find Chumba Casino on Social Media?

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Payments

Purchase via Chumba Prepaid MasterCard Ⓡ

EML FAQs

How do I pay with my Discover card?

How do I pay using Apple Pay?

How do I pay with my Visa Card?

How can I find the live chat function?

I do not have a MasterCard, where can I get one?

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Verification

What is Yodlee?

How do I verify my Bank account

I'm having issues uploading my documents for verification

Why do I need to verify my account?

How Do I Verify My Account?

What documents do I need to send to verify my account?

What documents do I need to provide for proof of address?

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Prize Redemption

How do I redeem my prize?

How do I redeem my prize for cash?

How do I redeem my prize for a gift voucher?

What is a Prizeout?

What is the status of my prize redemption request?

How can I cancel my redemption?

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Games and Technical Issues

Unresponsive Bank Details page, what should I do?

Why are my Gold Coins/Sweeps Coins not updating during Gameplay?

How do I take a screenshot/screen recording?

How do I contact Customer Support?

My game froze/My free bonus play was interrupted!

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Responsible Social Gameplay

What is an Activity Reminder?

What is Self-Exclusion?

How do I change/remove my Purchase Limit?

I would like to limit my gameplay. How can I do that?

How can I reactivate my account?

What is the minimum age required to play the games at Chumba Casino?

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